Privacy Policy

Last Updated : 20/11/2025

Welcome to Shan Luxury Real Estate (“we”, “our”, “us”).
We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect the following types of information:

i. Personal Information

Full name
Email address
Phone number
Country of residence
Identification documents (when required by law)
Payment information (for services)

ii. Property-Related Information

Property preferences
Investment requirements
Budget details
Transaction information

iii. Automatically Collected Data

IP address
Browser type
Device information
Cookies & tracking data

Pages visited and time spent on the website

2. How We Use Your Information

We use your data for the following purposes:

To provide property recommendations
To respond to your inquiries
To process bookings, consultations, and services
To send marketing updates, newsletters, and offers (only with consent)
To improve website performance and user experience
To comply with Dubai Land Department (DLD), RERA, and UAE regulatory requirements

3. Legal Basis for Processing Data

We use your data for the following purposes:

To provide property recommendations
To respond to your inquiries
To process bookings, consultations, and services
To send marketing updates, newsletters, and offers (only with consent)
To improve website performance and user experience
To comply with Dubai Land Department (DLD), RERA, and UAE regulatory requirements

4. Cookies & Tracking Technologies

We use cookies to:

Improve website functionality
Analyze visitor behavior
Personalize content
Provide targeted advertisements

You may disable cookies through your browser settings.

5. Sharing Your Information

We may share your information with:

Dubai Land Department (DLD)
RERA (Real Estate Regulatory Authority)
Payment processing partners
Verified property developers (Emaar, DAMAC, Nakheel, etc.)
Marketing and analytics service providers

We do NOT sell your personal data to any third party.

6. Data Storage & Security

We store your data using secure servers and encryption technologies.
We implement strict access controls to prevent:

Unauthorized access
Data misuse
Loss or breaches

However, no online platform is 100% secure, and users are encouraged to take necessary precautions.

7. Data Retention

We retain your personal data only for as long as necessary:

To provide our services
To comply with legal requirements
For accounting and reporting purposes

When no longer needed, your data will be securely deleted.

8. Your Rights

Depending on your region, you may have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Withdraw consent at any time
Opt-out of marketing communications
Request a copy of your stored data

To exercise these rights, contact us at:
📧 info@shanluxury.ae

9. International Data Transfers

Your information may be transferred and stored outside your home country.
We ensure such transfers comply with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their content, policies, or privacy practices.

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect children’s data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us: